1.Please arrive 5 minutes early to update your information at reception.

2. Contact our reception for any queries or special requests regarding your appointment.

3. Disrespectful behavior towards staff may result in appointment cancellation. 

4. Payments are required post-service. We accept cash, MasterCard, Visa, and debit (no AMEX).

5. Request estimates before procedures to avoid surprises; note that estimates may vary.

6. New clients must complete a registration form at the start of their visit.

7. We reserve the right to decline services under certain conditions, as do clients.

8. Incidents of animal cruelty will be reported to the appropriate authorities.

9. An exam fee applies to all appointments, adhering to Alberta Veterinary Medical Association pricing.

10. Place food and medicine refill requests 5-7 days in advance.

11. Medications are non-returnable/refundable, except for veterinary diets within 10 days of purchase.

12. For medical advice, consult our veterinarians directly.

13. Surgery and dental care patients must follow specific pre and post-care instructions.

14. Pets must be on a leash or in a cage within the clinic.

15. Please respect client privacy, especially during sensitive times, and keep noise to a minimum.

*These rules ensure the safety and comfort of all our clients and their pets.